HIES Consumer Code – Consumer Protection, Made Simple
A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Our promise is to ensure all consumers are respected, protected and educated on their home improvement journey.
An Insurance Backed Guarantee underwrites your guarantee provided to you by the HIES member and allows you to make a claim on the policy in the event the HIES member has ceased to trade and you have an installation defect.
Vetted and accredited installers
CTSI approved ADR competent authority.
Hies write to every consumer informing them of their level of protection.
Deposit and stage payment protection insurance
Free help and advice line for both installers and consumers
Access to an independent Ombudsman
HIES is fully endorsed by Nick Ross & George Clarke.