Our Accreditations

Putting your trust in us is your choice. Proving you right is our purpose.

At CB Heat Pumps we understand that trust is one of the most important factors when deciding who is going to install your Air Source Heat Pump.

The accreditations below offer peace of mind that the information we provide is accurate and honest, that we will do an absolutely first-class job, and that you will have ongoing service and support for the life of your system.

No-nonsense third-party endorsement in the form of recognised industry accreditations demonstrate that you don’t have to just take our word for it.

The accreditations we have attained are the result of stringent assessments and evaluations. They are renewed only when we can prove that we maintain the high standard required.

Below is every one of our accreditations and what they mean to you. Every explanation is in the words of the organisation behind the accreditation, not our words.

An MCS certificate is proof that your installation has been designed, installed & commissioned to the highest standard using only MCS certified products by an MCS certified installer. Please note that an MCS certificate is not a mandatory or legal requirement for system installation. However, it is a requirement should you intend to claim the Renewable Heat Incentive (RHI).

Why you should use an EPVS member

When you are considering buying green energy products you could receive a quote from the installer stating how the product will perform, how much it could save you from a reduction in energy bills and how much you could earn from government subsidies like the Renewable Heat Incentive (RHI). 

These figures are key to your decision-making process. You take it on trust that you will potentially save hundreds of pounds per year if not thousands. How can you trust the installer is giving you the correct figures and not enticing you into buying? By using an EPVS member you can feel assured that the installer has gone through a rigorous process to become a member and has satisfied EPVS that its paperwork is up to standard. We keep a track of our members to ensure they are providing consumers with accurate performance estimates and monetary savings.

Benefits of using an EPVS member 

  • Increase confidence in the installer providing you with a quote
  • Added layer of security and protection from EPVS
  • Our process gives accuracy importance thereby reducing misselling
  • Independent ongoing monitoring of installers ensures compliance
  • You will receive an EPVS certificate stating your installation is registered
  • FREE validation check is available to you should you require it

HIES Consumer Code – Consumer Protection, Made Simple

A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Our promise is to ensure all consumers are respected, protected and educated on their home improvement journey.

An Insurance Backed Guarantee underwrites your guarantee provided to you by the HIES member and allows you to make a claim on the policy in the event the HIES member has ceased to trade and you have an installation defect.

  • Validation

Vetted and accredited installers

  • Dispute Resolution

CTSI approved ADR competent authority.

  • Communication

Hies write to every consumer informing them of their level of protection.

  • Protection

Deposit and stage payment protection insurance

  • Advice

Free help and advice line for both installers and consumers

  • Ombudsman

Access to an independent Ombudsman

  • Approved

HIES is fully endorsed by Nick Ross & George Clarke.

Daikin Partner Installer – Daikin recognise that installers are their greatest ambassadors and installers’ projects are Daikin’s greatest success stories. Daikin’s Certified Installer scheme gives you five years’ extended warranty 

As an Accredited Ecodan Installer endorsed by Mitsubishi Electric, customers are assured of a reliable standard of service and installation. 

You get: 

  • Up to 3 years warranty (option to purchase an extended warranty)
  • Confidence in our skills as a validated installer. 
  • Assurance that you will receive a high standard of aftercare

Gas Safe Register is the official gas registration body for the United Kingdom, Isle of Man and Guernsey, appointed by the relevant Health and Safety Authority for each area. By law all gas engineers must be on the Gas Safe Register.

REFCOM Elite membership allows you to demonstrate the very best practice, putting you one step ahead of your competitors. Upgrade your F-Gas certification to REFCOM Elite and promote best practice in refrigerant management.

WaterSafe is an online register and search facility of approved plumbing contractors working in the UK. Its purpose is to help customers find a competent and qualified plumber.

NAPIT stands for National Association of Professional Inspectors and Testers. In order to obtain membership from NAPIT certain levels of core qualifications are required by them to ensure elements of “Part P” legislation’s competency criteria are covered. NAPIT promotes safe and quality work practices throughout range of electrical trades.

WIAPS is the largest of the seven UK Approved Contractors’ Schemes. WIAPS is administered by WRAS on behalf of 15 of the UK Water Undertakers. It provides water industry-backed accreditation to qualified plumbers and other sector workers, including groundworkers.

Elmhurst Energy Approved – The purpose of the scheme is to ensure that consumers and others who rely on Energy Performance Certificates (EPCs) can have confidence in the credibility of EPCs and their accompanying recommendations for cost-effective improvement.

Constructionline is a register for pre-qualified contractors and consultants used by the construction industry of the United Kingdom.

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