Let the journey begin
Once your research is complete and you decide that CB Heating is the right choice, you are now ready to place your order. Your journey begins by securing your order with a 10% deposit. In most cases the deposit is paid over the phone by Credit or Debit card*, or if you prefer you can make a bank transfer.
When we receive your deposit we will register you with HIES Customer Protection and you will receive an email introducing you to your dedicated member of our admin team, they will be your single point of contact until completion of your installation. Your admin team member is responsible for ensuring that your journey continues smoothly and efficiently, they will be in contact at various stages of your journey to arrange dates for technical assessment and installation. They will also keep in touch via email to keep you up to speed on how your order is progressing and to let you know what is happening next and when.
As your dedicated admin team member, it means that regardless of how many orders we are working with at any point in time, you will feel like you are our only customer. Should you ever want to call and speak with us, you will only need to ask for them and they will know exactly who you are and the stage of progress of your order.