Every enquiry we receive is different. Somethings the people we speak to know a huge amount about Heat Pumps, and sometimes they know relatively little. Our highly trained and experienced consultants are available to help you regardless of whether you only need a few simple questions answered or if you need an in-depth technical discussion.

Typically, we find customers will speak with our consultants 3-5 times over a 2-4 week period before they reach a point that they are ready to place their order. The number of times you wish to speak with our consultants and the time you require to complete your research before placing your order is entirely up to you. we work at your pace. 

In addition to answering your questions, our consultants will ask you a number of questions about your home, your lifestyle, and your reasons behind why you’re considering a Heat Pump. First and foremost, this is to help determine whether a Heat Pump is right for you and your home. In the event that your home is not immediately suitable for a Heat Pump, our consultants will give you guidance on the preparations that may need to be made in order for you to get the most from the installation of a Heat Pump for heating your home.