Your admin team member will hand pick an installer from our national Heat Pump Installer Network (HPIN) that is best suited to both specification of your Heat Pump system and your location. 

They will then contact you to agree a date for the installer to visit your home to gather the information and photographs required that enable our design engineers to carry out a technical assessment to confirm the feasibility of installing a Heat Pump to provide heating and hot water for your home. With new build properties it is possible for us to carry out the technical assessment and design process from detailed plans.

As MCS registered installers (Microgeneration Certification Scheme), we will also complete a brief questionnaire with you around the risk assessment and occupancy. 

An example of some of the questions we’ll ask are:

– Age of property 

– Parking and access 

– Are there any overhead power cables? 

Are there any bats, birds, dormice, or plants that could be subject to special protection? 

– Is your property listed, a scheduled monument, in a conservation area or world heritage site? 

– How many people occupy the property? 

– How many rooms are in the property?

– What is the current heating system and method of heating? 

– Do you have any of the following: Induction Hob, EV charger, electric or power shower, heated swimming pool? 

– What’s your preferred location for the Heat Pump?